Customer Support Representative

Job title: Customer Support Representative 

Location: Shanghai 

Organization: TI Finance ＞ WW Operations ＞ Customer Operations

Unlock Your Potential as a Customer Support Representative at TI!

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your impact: 

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories 

• Collaborate with cross-functional teams to tackle complex issues 

• Contribute to improving our operational processes and customer experience 

• Use internal systems to respond to customer inquiries and document customer interactions 

• Leverage data to address customer problems and maintain operational success metrics

• Proactively resolve data discrepancies between TI and customers

• Gain valuable experience in building both external and internal relationships 

• Be a part of a supportive team environment that values your input and ideas

Qualifications

Minimum requirements: 

• Bachelor's degree or above with 1 years of work experience in a call center or customer support environment 

• Proficient written expression in English, good oral expression will be preferred, or have the ability to communicate in Japanese or Korean

Preferred qualifications

• You're a natural communicator who can explain complex ideas simply

• You have an eagle eye for details and take pride in your work 

• Your passion for helping others shines through in every interaction 

• You're a creative problem-solver who thinks on your feet 

• You thrive in a fast-paced environment and can juggle multiple priorities 

• You're comfortable working independently, but also love being part of a team

• Previous customer service experience is a plus

• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data

• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!