Customer Support Representative (Dallas, Texas)

United States·Dallasmid

OtherCustomer Support Representative

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Requirements Summary

High school diploma or GED One of the following: 2 years of work experience in a call center or customer support environment (excluding retail),

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OtherCustomer Support Representative

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

Turn customer challenges into success stories
Collaborate with cross-functional teams to tackle complex issues
Contribute to improving our operational processes and customer experience
Use internal systems to respond to customer inquiries and document customer interactions
Leverage data to address customer problems and maintain operational success metrics
Proactively resolve data discrepancies between TI and customers
Gain valuable experience in building both external and internal relationships
Be a part of a supportive team environment that values your input and ideas

Special note: This role in on-site Monday - Friday.

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

Texas Instruments will not sponsor job applicants for visas or work authorization for this position.

Minimum Requirements:

High school diploma or GED
One of the following:
- 2 years of work experience in a call center or customer support environment (excluding retail), or
- Associate degree in business administration or related field
Proficient in written and verbal communication
Proficient in Excel

Preferred Qualifications:

Natural communicator who can explain complex ideas simply
Good eye for details and take pride in your work
Passionate for helping others shines through in every interaction
Creative problem-solver who thinks on your feet
Thrive in a fast-paced environment and can juggle multiple priorities
Comfortable working independently, but also love being part of a team
Previous customer service experience is a plus
Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
Familiarity with email, ticketing systems, SAP and customer relationship management (CRM) platforms experience preferred