Technical Support Representative (ServiceTitan)

Overview:
We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform. 

Provide remote technical support to users experiencing software or system-related issues.
•    Troubleshoot platform errors, configuration problems, and user access issues.
•    Assist users with system navigation, workflows, and best practices.
•    Support the onboarding and implementation of new users or teams onto the platform.
•    Document issues, troubleshooting steps, and resolutions in the ticketing system.
•    Escalate complex technical issues when necessary while ensuring proper follow-up.
•    Collaborate with internal teams to resolve recurring technical challenges and improve processes.
•    Maintain a high level of customer service while supporting users in a remote environment.

Previous experience in technical support, helpdesk, or software support roles.
•    Strong troubleshooting and problem-solving skills.
•    Experience supporting SaaS platforms or business software applications.
•    Excellent written and verbal communication skills.
•    Ability to clearly explain technical concepts to non-technical users.
•    Ability to manage multiple support requests in a fast-paced environment.
•    Proficiency with the ServiceTitan platform.