Senior Renewals Specialist

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We are seeking a highly motivated Senior Renewals Manager to join our dynamic team. The Senior Renewals Manager will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with our broader Go To Market team to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, and/or account management, with specific experience in managing customer renewals and a passion for delivering exceptional service.

This is a remote opportunity within Canada and the US.

• Strategic Renewal Ownership. Manage the renewal process for our high-value, complex customer accounts, including multi-product and custom contracts, to maintain and strengthen client relationships, proactively addressing retention challenges, negotiating and optimizing account value. Serve as the primary renewal point of contact, guiding customers through detailed contract discussions and Negotiation.

• Retention Strategy Execution. Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities. Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies.

• Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value

• Commercial Negotiation. Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders. Strategically reduce discounting over time by reinforcing product value, aligning on outcomes, and driving toward standardized pricing and contract terms.. Influence renewal and expansion outcomes through value-based communication and creative problem solving.

• Data Analysis and Reporting. Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities. Propose tailored renewal strategies to improve retention and customer satisfaction.

• Cross-Functional Collaboration. Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting.

• Customer Advocacy & Enablement. Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion. Capture and communicate feedback to internal teams to support continuous improvement.

• Process & Tool Optimization. Ensure all renewal agreements are properly documented and compliant with company policies and procedures. Contribute to the refinement of renewal processes, templates, and tooling. Serve as a subject matter expert for systems like Salesforce and Gainsight, mentoring junior team members in best practices.

• 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment.

•  Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles

• Proven experience handling complex or strategic renewal and expansion negotiations.

• Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities.

• Excellent communication, relationship-building, and stakeholder management skills.

• Proficient in Salesforce, Gainsight and other tooling.

• Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making.

• Demonstrated experience working collaboratively with cross functional teams

• Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.

USA-based roles only: The annual base salary for this role is between $74,000 USD and $104,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

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