Senior Renewals Specialist - EMEA

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We’re looking for a Senior Renewals Specialist to join our collaborative team and manage the renewal process for 1Password’s security software products. In this role, you’ll help support strong customer retention, protect recurring revenue, and foster long-term relationships with customers in partnership with the broader Go To Market (GTM) organization.

The ideal candidate will bring a well-rounded background in renewals, sales, customer success, or account management, along with a strong commitment to delivering a thoughtful, high-quality customer experience. This role will support renewals across multiple customer segments, including Enterprise and Channel customers.

Reporting into the Director, Customer Success EMEA, this role is based remotely in the United Kingdom (UK).

• 4+ years of experience in renewals, account management, customer success, sales, or a related customer-facing role in a software or technology environment.

• Understanding of Software as a Service (SaaS) business models, recurring revenue, and customer retention principles.

• Experience managing renewal conversations, customer relationships, and contract timelines.

• Strong communication and interpersonal skills, with the ability to build trust with customers and internal partners.

• Ability to interpret data, identify trends, and use insights to support decision-making.

• Experience using Salesforce, Gainsight, or similar customer relationship management and customer success tools.

• Ability to work collaboratively across cross-functional teams.

• Experience using Artificial Intelligence (AI) tools to improve efficiency, streamline workflows, synthesize research, or generate customer insights.
  

• Manage the end-to-end renewal process for existing customer accounts, ensuring contracts are renewed accurately and on time.

• Partner with customers ahead of contract expiration to review renewal options, answer questions, and address potential concerns.

• Build and maintain strong customer relationships by understanding customer goals, usage, challenges, and opportunities.

• Identify retention risks early and work with internal partners to develop practical strategies to support successful renewals.

• Analyze renewal trends, license usage, and true-up requirements to inform customer conversations and account planning.

• Collaborate with Sales, Customer Success, Product, and other GTM teams to deliver a consistent and positive customer experience.

• Educate customers on the value of 1Password, including relevant product updates, features, and capabilities.

• Ensure renewal agreements are properly documented and aligned with company policies and processes.

• Share customer feedback and insights with internal teams to support product improvements and customer satisfaction.

UK-based roles only: The annual base salary for this role is between £57,000 GBP and £80,000 GBP, plus immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

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