Best Buy Training and Compliance Coordinator

Overview:

The Best Buy Training & Compliance Coordinator is the owner of program readiness and accountability for our Field Team doing visits in Best Buy. This role makes sure every rep is trained and certified to Best Buy's standards before they step into a store, that every piece of field and client feedback gets a response and a resolution, and that every install project launches with the tools, timeline, and visibility it needs to hit its service levels.

This is a hands-on coordination role for someone who is organized, comfortable holding people across departments to deadlines, and motivated by closing loops rather than opening them. Because the Best Buy program's needs vary week to week, this role also supports the broader Operations team with administrative tasks and special projects as needed.

• Partner with the Onboarding team to ensure every new and existing Best Buy rep completes all required BBY training, certifications, and credentialing before being scheduled
• Maintain an accurate, current record of rep training status and flag gaps before they become store-level issues
• Track changes to Best Buy training requirements and communicate updates to Onboarding, Field Leadership, and reps in a clear, timely way

• Monitor all incoming feedback forms from Best Buy and ensure each one is acknowledged and responded to within established timeframes
• Route feedback to the right owner, follow it through to resolution, and confirm the outcome back to the original submitter
• Identify recurring themes in feedback and bring them forward with recommendations for process, training, or communication improvements
• Maintain a feedback log that shows status, owner, response time, and resolution for every item

• Own the Best Buy project calendar and keep it accurate and current, including launch dates, training windows, install timelines, and key deadlines
• Work with Account Management, Scheduling, PMI, Analytics, and Field Leadership to confirm dates and surface conflicts or risks early
• Call out missed or at-risk dates and escalate when a project needs to move

• Build and configure Repsly forms for new install projects
• Test forms before launch, coordinate updates when project scopes change, and retire outdated forms
• Partner with Analytics to make sure form data supports client reporting needs

• Track performance against Best Buy and client SLAs, including visit completion, timeliness, feedback response, and reporting deadlines
• Identify SLA risks early and work with the responsible teams to correct course
• Prepare regular SLA and compliance reporting for Operations leadership

• Support the Operations team with administrative tasks, data entry, reporting, and documentation as assigned
• Assist with special projects and initiatives across accounts as business needs evolve
• Step in to cover gaps and help teammates during high-volume periods, launches, and resets
• Other duties as assigned

• 2+ years of experience in operations coordination, training coordination, compliance, or project coordination, ideally in retail merchandising, field services, or a multi-site environment
• Strong organizational skills and a track record of managing multiple deadlines and workstreams at once
• Clear, confident written and verbal communication, including the ability to follow up firmly and professionally across departments
• Proficiency with Microsoft Office (Excel, Teams, Outlook) and comfort learning new platforms quickly
• High attention to detail and a strong sense of ownership over outcomes
• Flexibility to shift priorities and take on a variety of tasks and projects outside the core scope of the role

• Experience with Repsly or similar retail execution / field data collection platforms
• Familiarity with Best Buy store operations, vendor requirements, or retail install programs
• Experience with Salesforce or other CRM and scheduling tools
• Background supporting SLA tracking or client-facing performance reporting

• 100% of reps meet Best Buy training requirements before being scheduled
• Every feedback form is responded to, resolved, and closed back to the submitter within the defined timeframe
• The project calendar is the trusted single source of truth for Best Buy program dates
• New install projects launch with tested, ready-to-use Repsly forms
• SLA risks are flagged before they are missed, not after

• Accountability and follow-through
• Cross-functional collaboration
• Process discipline and attention to detail
• Proactive problem solving
• Clear, diplomatic communication
• Adaptability and a willingness to pitch in wherever needed

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.