Korean/English Bilingual - Samsung AI Process Innovation Manager

Overview:

• Receive a competitive salary, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

• →Agentic AI Development: Design, build, and deploy multi-agent AI workflows using frameworks such as LangGraph, AutoGen, or CrewAI; implement agent orchestration, tool-calling, memory, and guardrail logic for production Care operation use cases
• →AI Use Case Discovery & Implementation: Identify, document, and prioritize AI use cases in collaboration with business stakeholders across Care functions (contact center automation, intelligent case routing, knowledge assistant, quality monitoring); lead full implementation lifecycle from PoC through production
• →MCP Server Development: Develop and maintain MCP (Model Context Protocol) servers that expose enterprise data and capabilities to AI agents; design tool definitions, authentication, and response schemas
• →API & System Integration: Build and maintain API integrations connecting AI agents to internal systems (CRM, ticketing, ERP, knowledge bases) and external services; develop RESTful APIs and webhook handlers
• →Database Design & Management: Design and manage databases supporting AI applications: configure vector stores for RAG pipelines, maintain relational schemas for application data, and optimize query performance for real-time AI inference
• →Low-Code Automation: Develop process automation solutions using low-code platforms (e.g., Microsoft Power Automate, Power Apps, or equivalent) to accelerate delivery of repetitive process improvements
• →Environment Configuration: Set up and maintain full AI development and production environments: LLM API configuration, containerization (Docker/Kubernetes), CI/CD pipelines, monitoring dashboards, and logging infrastructure
• →Process Analysis & Improvement: Conduct as-is process mapping and gap analysis for target business processes; translate findings into AI-augmented to-be designs and document implementation specifications
• →Quality Assurance & Governance: Develop evaluation frameworks for AI agent outputs; monitor production model performance, hallucination rates, and latency; implement feedback loops and continuous improvement cycles

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field
• 5–8 years of experience in software development, process automation, or AI/ML implementation
• Hands-on experience building and deploying Agentic AI systems in production — including multi-agent orchestration, tool integration, and autonomous task execution (required)
• Proficiency in Python; experience with AI/ML libraries (LangChain, LangGraph, AutoGen, OpenAI SDK, Hugging Face Transformers)
• Experience designing and building MCP (Model Context Protocol) servers and connecting agents to enterprise APIs and databases
• Strong API development and integration skills: REST, GraphQL, OAuth2/JWT authentication, API gateway configuration
• Database experience: vector databases (Pinecone, Weaviate, Chroma, pgvector), relational databases (PostgreSQL, MySQL), NoSQL (MongoDB, Redis)
• Experience with cloud AI services: Azure OpenAI, AWS Bedrock, Google Vertex AI, or equivalent
• Low-code development experience (Microsoft Power Platform, Appian, or equivalent) preferred
• Experience with containerization and deployment: Docker, Kubernetes, CI/CD pipelines (GitHub Actions, Azure DevOps)
• Background in Customer Service, Care operations, or service industry processes strongly preferred
• Ability to clearly communicate technical designs and implementation status to non-technical business stakeholders
• Korean language proficiency preferred for collaboration with Korea HQ
• Self-directed and results-oriented; comfortable managing multiple concurrent workstreams
• Skilled in use of Microsoft Office, including Excel, PowerPoint, and Word
• Willing to work on-site at the Dallas, TX office
• This is a BPO contract position

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