Program Management & Implementation

Overview:

The Program Management & Implementation (PMI) Manager supports the successful planning, coordination, and execution of multiple projects and programs across the organization. This role provides cross-functional visibility into project timelines, resource requirements, operational dependencies, and potential risks to ensure projects are positioned for successful delivery.

Working closely with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other internal stakeholders, the PMI Manager helps align project execution with operational capacity and business priorities.

Unlike traditional Project Managers who focus on individual project deliverables, the PMI Manager maintains a broader view of concurrent projects, identifies potential conflicts, coordinates shared resources, and supports consistent operational processes.

The ideal candidate is highly organized, analytical, proactive, and comfortable working across departments to solve problems, improve processes, and keep complex initiatives moving forward.

• Maintain a consolidated view of active and upcoming projects, including key milestones, launch dates, resource requirements, and dependencies
• Coordinate with Account Managers, Project Coordinators, and operational teams to support project readiness and successful implementation
• Identify scheduling conflicts, overlapping project requirements, and potential resource constraints
• Support cross-functional planning meetings, documenting decisions, action items, owners, and deadlines
• Monitor program-level timelines and proactively escalate risks that could affect multiple projects

• Partner with Field Operations, Scheduling, Training, and other departments to understand available resources and upcoming demands
• Track resource requirements across concurrent projects to identify capacity concerns and competing priorities
• Support operational leadership in evaluating workload distribution and prioritization
• Provide visibility into anticipated resource needs to support staffing and execution planning

• Identify operational risks, project dependencies, and potential execution bottlenecks before they impact delivery
• Maintain centralized risk, issue, and action-item trackers
• Coordinate cross-functional follow-up to ensure issues are assigned, addressed, and resolved
• Escalate unresolved risks or conflicting priorities to the appropriate leadership team
• Track recurring operational challenges and recommend opportunities for improvement

• Develop and maintain program-level dashboards, trackers, and status reports
• Consolidate project updates into clear summaries of operational readiness, risks, resource constraints, and upcoming milestones
• Provide timely updates to operational leadership and cross-functional stakeholders
• Ensure key project information is accurate, accessible, and consistently maintained
• Support leadership meetings with relevant program metrics, action items, and follow-up documentation

• Support the development and maintenance of standardized project readiness checklists, workflows, templates, and procedures
• Identify opportunities to reduce duplicated effort, improve handoffs, and strengthen communication between departments
• Partner with operational leadership to implement process improvements and track adoption
• Support lessons-learned reviews and incorporate findings into future planning
• Promote consistent use of established project management tools and operational processes

• 2+ years of experience in project management, program coordination, operations, implementation, or a related role
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines
• Experience coordinating work across multiple teams or departments
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Experience maintaining project trackers, schedules, status reports, and action-item logs
• Strong written and verbal communication skills
• Ability to identify risks, anticipate challenges, and escalate concerns appropriately
• Strong attention to detail, problem-solving skills, and follow-through

• Experience supporting multiple concurrent projects or large-scale operational programs
• Familiarity with field operations, retail merchandising, scheduling, or distributed workforce environments
• Experience with Airtable, Salesforce, Smartsheet, Microsoft Project, or similar project management platforms
• Familiarity with resource planning, capacity management, and operational performance reporting
• Experience supporting process improvement or change management initiatives

• Cross-Functional Collaboration
• Planning & Prioritization
• Operational Awareness
• Proactive Risk Identification
• Analytical Thinking
• Communication & Stakeholder Management
• Accountability & Follow-Through
• Process Improvement
• Adaptability & Problem-Solving

Performance may be evaluated using the following measures:

• Project Readiness & Coordination: Timeliness and completeness of operational readiness tracking before project launches
• Risk Identification & Escalation: Proactive identification, documentation, and escalation of cross-project risks
• Resource & Capacity Visibility: Accuracy and timeliness of resource demand tracking and capacity reporting
• Reporting Accuracy & Timeliness: Consistent delivery of accurate program-level status reports and dashboards
• Cross-Functional Follow-Through: Timely tracking and closure of assigned action items and operational dependencies
• Process Improvement & Standardization: Contributions to improved workflows, documentation, and operational consistency

A successful PMI Manager helps the organization move from reactive project management toward proactive operational coordination.

Success means that leadership has clear visibility into upcoming project demands, cross-functional teams understand their responsibilities and dependencies, potential conflicts are identified early, and projects move through planning and execution with fewer preventable disruptions.

The PMI Manager plays an important role in helping 2020 Companies scale its operations while maintaining consistent execution, strong internal collaboration, and positive client outcomes.

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.