Samsung Customer Operations Analyst - English/Korean Bilingual Required

Overview:

• →Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making
• →Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation
• →Plan and implement processes to make sure corrective actions are resolved
• →Analyze customer purchase behavior and feedback to enhance service and strengthen relationships
• →Collaborate with key account managers to resolve customer issue/problem and expand existing relationships
• →Identify sales solutions based on customer pain points and market research
• →Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
• →Evaluate operational risks affecting delivery timelines or service quality
• →Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders
• →Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.
• →Evaluate operational risks affecting delivery timelines or service quality

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience
• Minimum 2 years of Customer Support or Supply Chain experience
• Excellent quantitative and analytical skills, with high attention to detail and accuracy
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications
• Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products

• Experience in advanced Excel proficiency
• Experience in High tech, Telecom, or Consumer Electronics industry

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