Doctor's Assistant/Patient Coordinator

SSO Cancer Hospital is seeking a Doctor’s Assistant / Patient Coordinator to support oncology consultants in managing schedules, coordinating patient care, and ensuring a seamless treatment journey. The role involves close interaction with patients, doctors, and hospital departments, with a focus on operational efficiency and patient experience.

Doctor Schedule Management

• →Manage the doctor’s daily OPD, consultation, and surgery schedules
• →Ensure optimal time utilization and coordination across multiple locations

Patient Coordination

• →Coordinate patient appointments, follow-ups, and communication
• →Ensure smooth patient flow during OPD hours
• →Act as a single point of contact between patients and hospital teams

Treatment Planning and Conversion Support

• →Assist in converting OPD consultations into procedures or IPD admissions
• →Follow up with patients regarding diagnostics, treatment decisions, and surgery scheduling

IPD and OT Coordination

• →Coordinate admissions planning, IPD scheduling, and OT bookings
• →Liaise with billing, nursing, and hospital departments for seamless execution

Insurance and Documentation

• →Assist with insurance pre-authorisation processes and required documentation
• →Coordinate charity cases and ensure completion of approvals and documentation

Data Management and Tracking

• →Maintain patient records, follow-up trackers, and scheduling updates
• →Ensure accurate and timely data entry in internal systems

Patient Experience and Feedback

• →Ensure a smooth and positive patient experience throughout the treatment journey
• →Collect patient feedback and encourage reviews for the doctor and centre

• →Strong communication skills in English and Hindi
• →Excellent coordination and organisational abilities
• →Basic computer proficiency (MS Excel and hospital systems preferred)
• →Prior experience in hospital or clinic coordination is preferred
• →Ability to handle patient interactions with empathy and professionalism