CPT-11100 Digital Correspondence Agent

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client is seeking a Business Support Virtual Assistant to manage customer correspondence, email processing, and chat support operations for a property management organization.

The VA will handle high-volume written communication, provide professional customer support through chat and email channels, and assist with digital administrative processing tasks. This role requires excellent written English, strong multitasking ability, and the capacity to work overnight EST hours after training completion.

The ideal candidate is dependable, proactive, highly organized, and comfortable processing large amounts of digital information daily.

Contractors will be required to provide services that align with the following client tasks:

Digital Correspondence & Customer Support

• Produce professional written correspondence through email and chat support channels.
• Respond to customer inquiries using proper grammar, punctuation, and professional tone.
• Provide customer service support during designated business hours.
• Ensure all communication aligns with client satisfaction and service standards.

Email & Data Processing

• Process a high volume of digital correspondence and emails daily.
• Maintain accurate handling and organization of customer communications.
• Assist with administrative data entry and digital record management.
• Work efficiently within performance and productivity metrics.

Administrative & Operational Support

• Utilize Microsoft Office tools for communication and reporting tasks.
• Navigate web-based internal systems and client software platforms.
• Support team operations through reliable attendance and collaboration.
• Assist with additional administrative tasks as assigned.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong English reading, writing, and speaking skills required.
• Excellent written communication with proper grammar and punctuation.
• Prior customer service, administrative support, or chat/email support experience preferred.
• Comfortable handling high-volume digital processing tasks.
• Strong multitasking and organizational skills.
• Typing speed of at least 35 WPM preferred.
• Reliable, self-motivated, and detail-oriented.
• Flexible and dependable with overnight work schedules after training.
• Ability to work independently while maintaining productivity goals.

• Communication: Outlook, Microsoft Teams
• Productivity: Microsoft Office Suite
• Forms & Documentation: Microsoft Forms
• Internal Software: VANTACA (client training provided)
• Data Processing: Web-based platforms and digital correspondence systems

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday for Training (4-weeks); Sunday through Thursday for Regular Schedule
• Daily Working Time: 8 AM to 5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 8 AM-5 PM EST
• Scheduled Working Days: Monday-Friday (during 4-weeks training) then Sunday-Thursday (regular schedule)
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (native or near native accent required)
• REGION PREFERENCES: Philippines and/or Mexico