L3 Application Support Specialist

Costa RicaRemoteContractmid

Customer SupportApplication Support Specialist

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Requirements Summary

command line, standard file editing/searching/manipulation, shell scripting, etc

Technical Tools

Customer SupportApplication Support Specialist

~1 min read

✓Implementing pre-release and post-deployment verifications

✓Integrating with Rundeck or Azure DevOps for application deployment

✓Implementing application control solutions (start/stop scripts)

✓Integrating with monitoring solutions (OpsRamp, Grafana, Splunk, etc.)

✓Supporting annual DR/BCP testing requirements

✓Provisioning and setup of new servers

✓Supporting user authentication and authorization processes and workflows

✓Configuring authentication, Service Accounts, etc.

✓Following up on production incidents and problem tickets

✓Troubleshooting trading and market data production issues

✓Recommending and implementing infrastructure improvements

✓Working knowledge of python scripting

✓This is a contractor position only (C2C).

✓Compensation ranges from $25-35 per hour based on experience and qualifications.

~1 min read

Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
Methodical approach to problem solving and incident management
Able to define and document operational procedures and runbooks
Familiarity with release packaging and deployment: rundeck, ansible, etc.
Understanding of SDLC and Agile frameworks.