IT Support

•           Provide IT support for Malaysia office employees

•           Manage IT ticketing system with SLA targets

•           Conduct remote and on-site troubleshooting for hardware, software, and network issues

•           Maintain knowledge base and self-service documentation for common issues

•           Procure, configure, and deploy laptops, desktops, monitors, and peripherals

•           Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding)

•           Coordinate with vendors for hardware repairs, warranties, and replacements

•           Implement asset tracking system with quarterly audits

•           Install, configure, and update corporate software

•           Manage software license compliance and renewals for Malaysia entity

•           Administer user access provisioning/deprovisioning

•           Support software Installation

•           Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls)

•           Manage meeting room AV equipment, video conferencing systems (Zoom, Teams)

•           Coordinate with regional IT for connectivity issues and ISP management

•           Implement network security policies and access controls

•           Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation)

•           Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation)

•           Provide new hire IT training sessions (security awareness, tool usage)

•           Manage relationships with local IT vendors (ISP, hardware suppliers, service providers)

•           Coordinate with Finance for IT budget tracking and procurement approvals

•           Maintain audit-ready documentation for compliance requirements

Malaysia-Specific Responsibilities

• 3 – 5 years of experience in mobile or full-stack application development
• Good command in Bahasa Malaysia and English

•           Coordinate with local HR for employee lifecycle events

•           Partner with Facilities for office moves, expansions, or renovations

•           Provide IT support in Bahasa Malaysia and English

•           Translate IT communications and documentation for local staff

•           Support local regulatory filings requiring IT documentation

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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