Program Specialist

About the job

About the Company:

365 is a dynamic professional team that never forgets the only way to satisfy our clients, employees and the communities we serve is to exceed their expectations at every opportunity. Our clients rely on us for superior care. Our employees count on us to equip them to do their jobs at the highest levels. We are dedicated, reliable and ALWAYS accessible. And we love what we do!

About the Role:

The Program Specialist develops relationships with individuals and Supports Coordinators to determine open needs, successful placements and identifies additional business opportunities. Program Specialists are responsible for building a network of qualified candidates, evaluating skills in relation to individual pairing, negotiating compensation, overseeing the completion of onboarding requirements, and managing active Direct Support Professionals. They are also expected to share best practices, maintain, and develop relationships within the industry to foster stronger business relations.

Responsibilities:

• Drives to and visits assigned individuals routinely as well as meets individuals and their teams at their homes,
• Responsible for communicating pertinent information during non-business hours and weekends, as needed, 
• Matches and evaluates candidate skills to individual needs through screening and interviewing
• ​​​Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts. 
• Negotiates salary, terms, and conditions of employment with candidates. 
• Schedules DSPs for initial placement and ongoing assignments. Manages DSPs while on assignment and assesses/investigates concerns and issues, and provides performance coaching, counseling and disciplinary action as needed. 
• Maintains regular contact with and develops relationships with active clients, individuals, Supports Coordinators and Executive Director to identify current staffing needs and requirements, projected openings, and potential new business opportunities. 
• Ensures individual, family and referral source expectations are understood and met while addressing and resolving any concerns relating to customer service or DSP performance. 
• Incorporates DSP retention strategy into daily routine. 
• Builds and cultivates relationships with industry contacts, referrals and business development leads. 
• Ensures confidentiality of all individual records and personnel files in accordance with agency and HIPAA guidelines. 
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability.

Qualifications:

• Bachelor’s Degree (preferred) or equivalent experience working with individuals with IDD. 
• Must possess a valid driver's license and insured vehicle.
• Excellent written and verbal communication skills. 
• Strong analytical skills. 
• Enthusiastic, results-driven, sense of urgency and high standard of professionalism.
• Must meet all Federal, State, and local requirements.