Customer Service Supervisor

3M Global Business Services - Manila

At 3M GBS, we’re looking for an experienced Customer Service Supervisor to lead customer service operations supporting global B2B customers and business partners across international markets.

This role is designed for a leader who can look beyond daily execution and see the bigger operational picture. You’ll help drive performance across the Order-to-Cash journey, strengthen service delivery, improve customer outcomes, and partner across functions to solve business challenges at scale.

If you’re an operations leader who brings structure, accountability, customer focus, and a continuous improvement mindset, this is an opportunity to make an impact with a global science company known for innovation and meaningful work.

As a Customer Service Supervisor, you’ll oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

You’ll work closely with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to improve operational flow, remove service barriers, and help deliver consistent, high-quality support for global customers.

This role combines operational leadership, customer experience, cross-functional execution, people leadership, and continuous improvement.

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  Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.

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  Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.

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  Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.

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  Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.

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  Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.

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  Support planning an execution of talent development programmes.

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  Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.

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  Lead and support the implementation of new processes and manage change initiatives.

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  Supports and/or leads Health Of Organisation plans and activities

You may be a strong fit if you have:

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.

• Skilled in engaging, influencing, coaching, and leading cross-functional teams

• Excellent at multi-tasking, communication, and presentations under time constraints.

• Results-driven with a customer-first mindset and strong process and execution abilities.

• Fluency in English. (C1 or above)

• You challenge the status quo and walk the talk with clarity, accountability, and consistency.

• You foster collaboration and a respectful workplace where teams solve problems across functions.

• You develop and harness talent while building teams that deliver strong results.

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as personal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

You will be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

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