Call Centre Representative

• →Make outbound calls to potential customers (over 10 calls per hour)
• →Work towards performance targets relating to number of bookings and number of calls made
• →Accurately document customer details, updating records on our system
• →Explain and offer our services to clients in a clear and understandable way, handling each call with empathy and tailoring the conversation to the clients needs
• →Complete a variety of ad-hoc tasks to support the team
• →Send follow up information to clients following phone calls when required

• Experience within a telephony or a phone-based customer service role, and experience of working towards performance targets 
• Great communication skills, both written and over the phone
• Good general IT skills, you’re comfortable using multiple systems at once
• Emotional resilience and the ability to be professional even in difficult situations; you understand the difference between sympathy and empathy
• The flexibility to adapt to change in a fast-paced environment

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions 
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands 
• Stream – early access to a percentage of your pay as you earn it 
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
• 24/7 colleague support service 
• Training and support for your development and career progression
• Cycle-to-work scheme

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing