Call Service Representative

•    Take in-bound calls and make outbound calls to potential customers who have enquired about our services
•    Accurately document customer queries and details, updating records on our system
•    Explain our services to clients in a clear and understandable way
•    Offer different solutions to customers based on their individual needs
•    Complete a variety of ad-hoc tasks to support the team
•    Connect with local community groups to see how we can support them through our free advice information clinics
•    Conduct research to identify new local community groups suitable to host our free advice information clinics

•    Experience within a customer facing role 
•    The ability to work towards performance & productivity targets 
•    Great communication skills, both written and over the phone 
•    Good general IT skills, you’re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
•    The flexibility to adapt to change in a fast-paced environment

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual incentive scheme (based on personal and business performance)
• 30% off Co-op branded products
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Discounted gym membership
• Coaching and training to support your career development
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family
• No later than 6:15pm finish on Fridays

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion