Customer Service Assistant

• →Support the team and assist with queries via telephone or email
• →Maintain good relationships with internal and external partners, always providing a great service
• →Make sure all queries and complaints are logged and investigated promptly
• →Work collaboratively with the wider team to maintain our 97% average call pick-up rate
• →Work alongside partners such as DHL to reach resolutions to queries raised 
• →Deliver excellent customer service to our Co-op Wholesale partners, making sure their needs are consistently met

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Strong customer service skills, with the ability to manage interactions via telephone and email
• The ability to manage multiple priorities and meet tight deadlines
• Good communication and relationship-building skills
• Good general IT skills (e.g., Microsoft Outlook)

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual incentive scheme (based on business and personal performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion