Microsoft 365 Service Analyst

•    Support the ongoing management and continuous improvement of Microsoft 365 services across Co-op
•    Analyse service, adoption and engagement data to identify trends, opportunities and areas for improvement
•    Create colleague communications, guidance and training materials that help people get the most from Microsoft 365 tools
•    Support the planning, coordination and communication of Microsoft 365 changes and releases
•    Review Microsoft roadmap updates and change notifications, assessing potential impacts and helping keep colleagues informed
•    Work with technical and operational teams to understand service impacts, risks and improvement opportunities
•    Support governance activities, including licence management, risk tracking, reporting and service documentation
•    Build strong relationships with stakeholders across the business, using insight and feedback to improve colleague experience and service performance

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    Experience working with Microsoft 365 services and a passion for colleague technology.
•    An understanding of service management, change management, governance or continual improvement practices
•    The ability to communicate technical information clearly and confidently to both technical and non-technical audiences
•    Good presentation skills and able to deliver training to colleagues across the business
•    Experience using data and insight to identify trends, support decision-making and drive continuous improvement
•    Strong stakeholder management skills with the ability to build effective relationships across different teams
•    Good organisational and planning skills, with the ability to manage multiple priorities and coordinate activities effectively
•    A proactive approach to problem solving, with the confidence to identify opportunities and recommend improvements based on evidence and insight

We know some people may hesitate to apply if they don’t meet every requirement. At Co-op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion