Customer Service Officer (Call Centre - Evening Shift)

Key Responsibilities

• Handle medical appointment bookings and respond to general enquiries via phone, email, and chat in a timely manner
• Deliver high-quality customer service in an efficient, accurate, and professional manner
• Perform administrative duties, including procurement of office supplies, maintenance of document records, and general clerical support
• Undertake other duties (in the capacity of Customer Service Officer) as assigned by supervisor(s) from time to time
• Work on a shift basis, with primary coverage during evening shift (e.g., 14:45-23:30)

Job Requirements

• Holder of a Diploma in any discipline, preferably in Health Management, Hospitality Management or Customer Service related disciplines
• At least 2 years' customer service experience preferably in health care, medical insurance industry or hospitality industry
• Experience in call handling or a customer service role is required; experience in healthcare or a hospital setting is preferred
• Detail-oriented, positive attitude and self-motivated
• Responsible, able to handle multiple tasks independently
• Good command of both spoken and written English and Chinese (including Mandarin)
• Proficient in MS Office applications

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Closing Date

10 October 2026

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period of not more than 12 months from the application closing date, and will be destroyed thereafter.