Quality Assurance Specialist (Statewide)

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY

WHO WE ARE:
The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position can be performed from any city in Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
A responsible professional interested in auditing the quality of unemployment insurance adjudications as part of the Benefit Accuracy Measurement program. You are a self-starting, detail-oriented, collaborative problem solver who is capable of independently managing your time to complete audits within USDOL prescribed timeframes. 

WHAT YOU WILL DO: 
The Quality Assurance Specialist I performs routine (journey-level) quality assurance work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Perform detailed and precise reviews of randomly selected Unemployment Insurance (UI) claims.
- Follow USDOL Benefit Accuracy Measurement procedures and guidelines for auditing the accuracy of UI adjudications.
- Utilize the Benefits System, Work In Texas, the Internet, telephone interviews, written correspondence, and other sources of information to determine whether standard procedures were followed and whether claims were properly paid or denied and in the proper amounts.
- Identify and report issues uncovered during the course of investigations.  Write summaries of investigations retaining supporting documentation.
- Confer with staff and management on Benefit Accuracy Measurement issues and problems to identify and implement solutions.
- Code cases according to federal and state guidelines.  Interpret federal and state policies.
- Attend Benefit Accuracy Measurement peer review conferences and assist in the preparation of Benefit Accuracy Measurement peer review documents.
- Perform other duties as assigned. 

YOU QUALIFY WITH:
- Six months of full-time experience in social service financial eligibility determination, auditing, or investigating work.
- Relevant academic credits may be applied toward experience qualifications for this position. 
- Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
- Knowledge of the Texas Unemployment Compensation Act.
- Experience adjudicating unemployment insurance claims.
- Ability to independently complete assignments within prescribed deadlines.

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $4,000 - $4,333.37/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.