Reemployment Support Assistant (Austin)

WHO WE ARE:
The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St Austin, TX in the RESEA department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
A meticulous, customer-centric professional with a keen eye for detail and accuracy, ensuring that all compliance reporting and program documentation are thoroughly vetted in support of the Reemployment Services and Eligibility Assessment (RESEA) program. An effective communicator and confident presenter, you excel at delivering complex information clearly and empathetically to diverse audiences. Proactive and forward-thinking, you constantly look for opportunities to enhance service delivery, and you bring the emotional intelligence and patience needed to support members of the public with dignity and care as they navigate challenging career transitions.

WHAT YOU WILL DO: 
The Reemployment Support Assistant (Program Specialist III) performs complex (journey-level) consultative services and technical assistance work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Perform an array of technical training, research, and administrative activities related to reemployment services
- Learn reemployment rules and services
- Conduct reemployment services workshops for Unemployment Insurance (UI) claimants
- Recommend and coordinate activities to produce a more effective support team
- Provide outstanding customer care
- Gather facts and develop reports on RESEA compliance and potential eligibility issues
- Review, respond and report on compliance with reemployment services
- Perform related work as assigned.

YOU QUALIFY WITH:
- One year and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Knowledge of training techniques.
- Knowledge of TWC rules, regulations, policies, and procedures.
- Experience using Microsoft Teams, Word, Outlook, PowerPoint, and WorkInTexas.com
- Ability to research and prepare reports.
- Ability to gather, assemble, correlate and analyze facts.
- Prior customer service experience.
- Excellent verbal and written communication.

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $4,473.73 - $4,723.73/month (Depending on experience)
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

Duty involves up to 15% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.