Systems Analyst (Austin)

WHO WE ARE:
The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE: 
The Workforce Development Division (WDD) is comprised of several multi-faceted teams working in an innovative and fast paced collaborative environment. Career Schools and Colleges team that is part of the Workforce Development Division (WDD). Our team members thrive in a challenging and constantly evolving environment. Candidates for the Systems Analyst III position must have good communication skills, a positive can-do attitude, and a strong work-ethic. If you possess these skills, we are looking for you to join our team. This position reports to the Manager of Workforce Automation and Technical Support at 1117 Trinity Street in Austin, Texas.

WHAT YOU WILL DO: 
The Systems Analyst III performs complex (journey-level) computer systems analysis work. Work involves analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Provide assistance with training, application process, system functionality, other related policies and procedures.
- Participate and provide input in the development, maintenance and enhancements to system applications. Consult with all levels of staff regarding design work and provide timely and accurate feedback.
- Serve as the security administer responsible for processing new user request, updating/deleting user security and password resets. Maintain and update database information as assigned (i.e. data fixes, merges).
- Verify and document system defects as well as all system enhancements prior to their release to ensure functionality per design documents specification and requirements.
- Develop or design, spreadsheets, databases, dashboards or other quality assurance tools to enhance and maximize efficiency in program analysis, technical assistance, and/or policy support materials.
- May be tasked to be the lead in a systems migration initiative.
- Perform related work as assigned. Special projects, assignments and other duties as assigned to meet the mission and goals of the department, division and the Texas Workforce Commission. 
- Work is performed according to expectations as outlined by management and by deadlines assigned by management.
- Perform other duties as assigned.
- Must possess a “blend” of systems analysis, project coordination, and database/defect tracking experience. 
- Work independently to define and map business processes, coordinate system and user acceptance testing, identify resource needs, and translate business operational needs into technical requirements. 
- Perform other duties as assigned.

YOU QUALIFY WITH:
- Two years of full-time experience which provided general knowledge of data processing or systems analysis.
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Ability to multi-task and deliver high-quality work with attention to detail and accuracy and communicate effectively.
- Ability to perform systems analysis, project coordination, and database/defect tracking
- Ability to work independently to define and map business processes, coordinate system and user acceptance testing, identify resource needs
- Ability to translate business operational needs into technical requirements
- Excellent time management skills and the ability to juggle multiple priorities
- Excellent communication skills for internal and external stakeholders
- Experience with relational databases and SQL
- Experience with HTML and XML
- Experience with cloud-based workflow automation and licensing/accreditation management system
- Experience coordinating or leading systems migration 
- Experience in Customer Support and Helpdesk environments
- Proficient in use of personal computer and software applications such as Microsoft Office, SharePoint and Teams

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $4,816.78 - $5,066.78/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

Duty involves up to 5% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.