Automotive Service Advisor

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is actively hiring an Automotive Service Advisor to serve as the key connection between our customers and our in-shop technicians.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.

At AAA, we offer the stability of a trusted, nationally recognized brand along with the support and resources to grow your career.

• Greet customers, answer calls, and schedule appointments promptly and courteously.

• Review recommended repairs and services with customers to ensure clarity and understanding.

• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.

• Distribute work to shop technicians and track progress to ensure timely, high-quality results.

• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.

• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.

• Other duties as assigned.

• High School Diploma or equivalent.

• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.

• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.

• ASE Service Advisor Certification a plus, but not required.

• Valid driver’s license.

• Strong communication skills for collaborating with the team.

• Authorized to work in the USA.

• Ability to pass pre-employment screenings if offered a position (background check, drug screening).