Insurance Service Specialist - Outbound

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OtherService Specialist

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Quick Summary

Requirements Summary

Mon – Fri, 10:00am to 6:00pm EST,

Technical Tools

OtherService Specialist

Nice to Have

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What We Offer

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✓The starting base compensation for this position is $17.45 to $38.33 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

✓This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $565.00 per month

High school diploma or equivalent
2+ years of customer service and/or sales experience in an insurance environment
Call Center experience preferred
Active Property and Casualty License or Personal Lines License required
Membership license required or ability to obtain license within 90 days of employment.

Requirements

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Admin - Clerical

Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.
Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.