Manager, Enterprise Intelligence Operations and Governance

AAA Club Alliance is hiring for a Manager, Enterprise Intelligence Operations & Governance to join our team! This role is responsible for establishing and managing the operational discipline, governance framework, and delivery standards that enable Enterprise Intelligence to operate as a scalable, trusted, and enterprise-wide analytics function. This role serves as the primary intake and coordination point for EI demand intake, manages prioritization, service expectations, request traceability, KPI governance, and documentation standards, while leading a team that supports consistent, traceable, and business-aligned analytics delivery across the organization.

•  Bachelor’s degree (or equivalent experience) in Business Administration, Analytics, Information Systems or related field. A combination of education and experience may be considered in lieu of a degree.
• Proven success leading cross-functional, multi-department initiatives involving analytics governance, prioritization, standards, or operational process improvement.
• 5+ years of experience in business intelligence, analytics operations, reporting governance, enterprise reporting, or a related field.
• 3+ years of people leadership experience, including coaching, performance management, work allocation, and team development.
• Certifications such as PMP, Lean Six Sigma, Agile, Scrum, or governance/data-related credentials are preferred.

• Demonstrated experience leading teams and managing employees in analytics operations, business intelligence, governance, reporting, PMO, or related enterprise functions.
• Experience designing or managing structured intake, prioritization, workflow, and service management processes in a multi-stakeholder environment.
• Experience establishing governance standards, documentation practices, KPI definitions, or controls that improve consistency, traceability, and accountability.
• Strong ability to manage competing priorities, allocate resources, and balance enterprise standards with business-line responsiveness.
• Experience leading cross-functional collaboration with analytics teams, business stakeholders, and technology/data partners.
• Strong written and verbal communication skills, including the ability to lead governance discussions, document standards, and communicate clearly with senior leaders and operational partners.
• Ability to lead organizational change, drive adoption of new ways of working, and maintain delivery continuity during transition.