Roadside Assistance Tow Technician

Uniforms and tools provided

Mobile Battery Technicians provide emergency mechanical assistance by selling, installing, testing, and performing other battery warranty services.

Communicate with members effectively to keep them informed and to ensure their safety.

Make sound decisions regarding the safe service of vehicles and to accommodate member needs. 

Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.

Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.  Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.

Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Completion of a high school diploma or equivalent.

Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.

Ability to pass a physical examination as required by Department of Transportation and/or Company policy.  

3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.

Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).

Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.  (May need to adjust your schedule to attend training).