$18.18 Customer Exp Spec (Firearms)

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.  With your knowledge and helpful suggestions, customers will continue to shop the Exchange. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So, what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation Job Qualifications Previous experience with Inventory Control procedures preferred Prior knowledge and experience with firearms preferred Understanding of ATF laws and regulations Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Additional Qualifications/Requirements: Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail experience preferred Appointment to this position will be contingent upon the successful completion of a favorable background check, to include a Tier 1 (NACI) federal investigation Candidates must be at least 21 to be considered for this position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening

Completion of high school or the equivalent. Strong attention to detail and ability to maintain accurate records is required.Must complete Exchange firearms certification program with 100% success before handling firearms or ammunition and maintain certification annually.Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

THIS POSITION IS FOR THE FIREARMS COUNTER AND REQUIRES A NACI BACKGROUND CHECK AND DRUG SCREEN. THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 34 HOURS ROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS.   Requested Availability for the Pay Period Saturday PP Start Date Sunday Monday Tuesday Wednesday Thursday Friday 0815-1830 0945-1730 0815-1830 0815-1830 0815-1830 0815-1830 0815-1830 Saturday Sunday Monday Tuesday Wednesday Thursday Friday        PP End Date 0815-1830 0945-1730 0815-1830 0815-1830 0815-1830 0815-1830 0815-1830