Customer Experience Associate

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. THIS IS AN INTERMITTENT CUSTOMER EXPERIENCE ASSOCIATE POSITION FOR THE PANZER MAIN STORE JEWELRY COUNTER/CENTER PAD.

APPLICANTS MUST BE 18 YEARS OF AGE OR OLDER.

THIS POSTING IS NOT FOR APPLICANTS WHO ARE CURRENTLY ATTENDING HIGH SCHOOL.

APPLICANTS MUST BE AVAILABLE TO WORK FLEXIBLE SCHEDULE MONDAY THROUGH SUNDAY AND HOLIDAYS DURING STORE OPERATING HOURS.

APPLICANTS MUST BE IN THE LOCAL COMMUTING AREA.

MILITARY SPOUSE PREFERENCE WILL BE HONORED FOR THIS POSITION.