Customer Experience Associate

Japan - - Misawa Abmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Applications will be accepted from all locally available U.

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Customer SupportCustomer Service Representative

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Requirements

~2 min read

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Rotating shift primarily between 0745-2100 to including weekends and holidays.

SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS: Applications will be accepted from all locally available U.S. citizens who do not have dual Japanese and U.S. citizenship. U.S. citizens who have either permanent or temporary Japanese residency (i.e. “zairyu card” holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA). With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.” Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role. The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange. That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct. The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.