Customer Experience Associate (Cape Express)

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

The Army and Air Force Exchange Service, also known as “the Exchange,” Is the retailer on the US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families.

In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they are.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST BE AVAILABLE TO WORK 0-34 HOURS PER WEEK. SHIFT TIMES WILL VARY: TUESDAY-FRIDAY 1000-1600, SATURDAY 0730-1330. OFF DAYS ARE SUNDAY AND MONDAY. THIS SCHEDULE MAY INCLUDE SOME HOLIDAYS.

SCHEDULE IS SUBJECT TO CHANGE WITH PROPER NOTICE DUE TO OPERATIONAL NEEDS.