Customer Experience Associate (Customer Service) - Kadena Main Store

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS:  Applications will be accepted from locally available U.S. citizens who do not have dual Japanese and U.S. citizenship.  U.S. citizens who have either permanent or temporary Japanese residency (i.e. “zairyu card” holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA).  With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.”  Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role.  The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange.  That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct.  The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.

RESUME REQUIREMENTS: In compliance with President Trump’s Executive Order 13932, the Okinawa Exchange will only review applications from candidates whose resume is 2 pages or less.

We highly recommend attaching a resume and ensuring that it is up to date, matches the information on your profile, and to include your current legal status in Japan (SOFA dependent, active duty, contractor, resident, tourist, etc.)