Customer Experience Associate

United States - Texas - Fort Hoodmid

Customer SupportCustomer Service Representative

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Willing to cross-train and work in other areas of the store,

Technical Tools

Customer SupportCustomer Service Representative

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3^rd of our earnings annually to the military community. We also offer flexible scheduling, a great benefits package, training, and career advancement and development. So what can you expect as a Customer Experience Associate at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Requirements

~1 min read

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions  Able to lift 20 pounds

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Cash handling experience preferred
Excellent communication skills
Basic computer skills
Retail experience preferred

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST BE ABLE TO WORK IN A FAST PACE ENVIRONMENT. POSITION ENTAILS ASSISTING CUSTOMERS WITH LAYAWAYS, USING MILSTAR APPS, RETURN CHECKS, HOME DELIVERIES AND ACCEPTING PAYMENT. MUST POSSESS GOOD CUSTOMER SKILLS, COMPUTER KNOWLEDGE AND ABLE TO ADJUST TO CHANGES. HOURS MAY VERY FROM 20-29 HOURS PER WEEK. SHIFTS AVAILABLE IS MON-SAT 2:00PM - 9:30PM, SUN 12 NOON - 7:30PM.