Fraud Risk Manager

Develops and implements policies, procedures, and fraud strategies to mitigate fraud losses. Manages the execution of fraud prevention policies to strengthen brand protection and preserve revenue. Provides leadership, guidance, and oversight to assigned associates to ensure operational effectiveness.

Six years of progressive experience in a consumer and/or commercial credit/risk, finance, auditing, or analytics role, with at least one year in a management (supervisory) role. One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.

Or

Bachelor's degree in related field with four years of progressive experience in a consumer and/or commercial credit/risk, finance, auditing, or analytics role, with at least one year in a management (supervisory) role. One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.


Degree (one of):

BACHELORS DEGREE - Preferred

Major/Minor (one of):

ACCOUNTING - Preferred

BUSINESS ADMINISTRATION - Preferred

BUSINESS MANAGEMENT - Preferred

ECONOMICS - Preferred

FINANCE - Preferred

MATHEMATICS - Preferred

Certificate/License (one of):

CERTIFIED FRAUD EXAMINER (CFE) - Preferred

Work – Onsite (HQ – Dallas, Texas)

• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”
• PCS Not Authorized/LSP Not Authorized

Preferred Qualifications:

• Direct experience leading credit card issuer fraud strategy and operations, including application/account-opening fraud, account takeover, identity theft, and unauthorized transactions.
• Demonstrated success reducing fraud losses while balancing customer experience, legitimate transaction approvals, and operational efficiency.
• Experience analyzing fraud losses, recoveries, and financial exposure; developing loss forecasts; and presenting results and recommendations to senior leadership.
• Familiarity with Vision, Fiserv, Discover Network, and Experian and Equifax fraud and identity-verification solutions.
• Experience overseeing fraud-detection rules, authentication strategies, and transaction-monitoring controls.
• One or more relevant professional certifications, such as Certified Fraud Examiner (CFE), Certification in Risk Management Assurance (CRMA), or Professional Risk Manager (PRM).  

Manages and facilitates credit fraud prevention strategies. Works collaboratively with cross-functional teams to identify emerging risks and threats to operations.
Manages reviews and performance analysis of fraud tools. Maintains knowledge and insight into the latest fraud trends and ensures fraud loss planning and forecasting procedures reflect these trends.
Oversees fraud risk analysis and process improvement initiatives to identify emerging fraud threats, enhance detection capabilities, improve customer experience, and reduce operational costs. Drives the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
Develops and maintains relationships between the Exchange and external fraud prevention partnerships.
Develops and delivers reports and recommendations to strengthen fraud prevention, mitigation, and control initiatives.
Performs other duties as assigned.