Services Business Manager

Responsible for managing and optimizing concession, telecom, food, vending, and health & wellness programs and operations. Provides operational guidance and resolves service-related issues to maintain high standards of customer experience and business performance. Ensures compliance to corporate and local policies and procedures.Grading is determined in accordance with the published Volume Standards.

Five years of experience in retail, food, or services operations with at least one year of experience managing and/or overseeing services, vendor, or concession operations. General administrative experience, with knowledge of common business concepts and practices is required.

OR

Bachelor's degree and three years of experience in retail, food, or services operations with at least one year of experience managing and/or overseeing services, vendor, or concession operations. General administrative experience, with knowledge of common business concepts and practices is required.

Training Requirement: Successful completion of Services Business Manager (SBM) Contracting Officer's Representative (COR) training course is required within 7 days of placement into the position.

Must complete ServSafe training within 90 days of hire.

Degree (one of):

BACHELORS DEGREE - Preferred

• PCS authorized for eligible associates. Relocation entitlements/allowances may vary. 

Work – Onsite

• Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”

Technical (Preferred/Required Skills/Systems):

• MICROSOFT OFFICE PRODUCTS - Required

Manages concession, telecom, food, vending, and health & wellness programs and operations; identifies new business opportunities and leads the development of special events, including fairs and bazaars. Ensure adherence to company policies and regulatory requirements while driving operational efficiency and profitability.
Oversees and administers concession contracts to ensure compliance with all contractual requirements. Manages multiple restaurant concession agreements, ensuring alignment with contract provisions regarding name brand fast food (NBFF) guidelines and Exchange standards. Responsible for financial oversight, including daily revenue reconciliation and fixed asset management.
Conducts market trend analysis, prepares financial and performance metrics, monitors budgets, expenses, and profitability to support strategic decision-making.
Acts as a contracting officer's representative for administration and oversight of Exchange agreements. May handle contract development and/or negotiation in accordance with Exchange objectives and policies.
Provides guidance and offers resolutions to maintain effective services operations that drive the customer experience and meet business objectives. Ensures compliance to corporate and local policies and procedures and that the highest standards of the customer experience are met.
Performs other duties as assigned.

SBM Curriculum completion in LEX within 6 months of assuming position.