Spvy Cust Exp Spec (Firearms)

As a Supervisor in Hardlines, you will lead a team of passionate and knowledgeable Customer 
Experience Associates who strive to exceed customer expectations by focusing on extraordinary 
customer experiences. You are responsible for understanding sales goals, planning and executing 
daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. 
You will create schedules that aligns with customer and business needs and lead a culture of 
accountability through clear expectations and performance management on critical service and 
engagement behaviors. You will quickly respond to and deescalate negative customer experiences and 
ensure that your team understands and is empowered to make things right for the best customers in the 
world. So what can you expect as a Supervisor - Hardlines at the Exchange?
 Promote a positive team and customer centric culture
 Lead a culture of accountability through clear expectations
 Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
 Ensure customers have an extraordinary experience while shopping
 Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something 
great! While you make it easy for our customers, we focus on you and your development! Our 
people make us who we are. We want to see you grow, so we put growing together at the forefront 
of everything we do. It is our duty to provide you with the tools and resources that you need to 
succeed. Joining the Exchange means joining a team that is devoted to you!

Completion of High school or the equivalent. Strong attention to detail and ability to maintain accurate records is required. Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.