Supervisory Customer Experience Associate-Fort Sam Houston Main Store

United States - Texas - Fort Sam Houstonmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Excellent attention to detail Willing to cross-train and work in other areas of the store,

Technical Tools

Customer SupportCustomer Service Representative

As a Supervisor in Hardlines, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Supervisor - Hardlines at the Exchange?

Promote a positive team and customer centric culture
Lead a culture of accountability through clear expectations
Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
Ensure customers have an extraordinary experience while shopping
Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge
Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements:

Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
Previous retail supervisory experience preferred

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Requirements

~1 min read

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST HAVE FLEXIBLE SCHEDULE TO INCLUDE DAYS, NIGHTS, WEEKENDS AND HOLIDAYS.