Director of Clinical Operations

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Oversees all aspects of the clinical triage services, disease management, clinical discharge call management, clinical patient navigation, and virtual care coordination. Supports strategic development and implementation of a patient navigation center. Provides virtual coordination of care and clinical integration (CI) within CI Information Services and others in the outpatient setting.

Essential Functions

• Supervises all clinical activities including; telephone nurse triage, disease management, virtual patient navigation, virtual care coordination of remote team members and clinical components of discharge call management programs.
• Ensures information systems are in place that support the input and retrieval of reliable data.
• Develops, implements, and evaluates department's care delivery models.
• Improves data collection elements, protocol development, and overall delivery of virtual nursing care.
• Develops and assumes accountability for the management of the department budget and guidelines.
• Facilitates reports on all clinical services provided by designated departments.
• Develops and implements a plan or contracts of agreement between multidisciplinary health care, service providers, community resource providers, and allied healthcare providers to facilitate seamless continuity of care throughout the healthcare setting.
• Establishes organizational systems that ensure implementation strategies consistent with established plans: facilitating shared governance and employee engagement in order to effectively operationalize system-wide strategies.
  

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.