Environmental Services - Team Lead

Hours 3pm to 1130 pm - rotating weekends and holidays

Major Responsibilities:
Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.
1)Confers, plans ahead with supervisory staff, on job assignments, projects and activities.

2)Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.

3)Responsibility for assisting in scheduling of the Environmental Services staff.

4)Adjusts the daily schedule to ensure proper staffing in all areas.

Functions as Environmental Services Tech, knowing all positions/responsibilities within department. When in a lead role:
1)Role in Hazardous Materials, spills and disaster plans

2)Assists in competencies

3)Monitor Bed Tracking

4)Monitors lunch and breaks

5)Liaison between EVS and customers/staff as needed

6)Coordinate projects/set ups

7)Assist with room inspection high touch, etc.

8)Issues key, pagers, equipment, etc

9)Makes suggestions for work improvement

Supply and equipment use and maintenance.
1)Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures

2)Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.

Communicate to leadership associate performance, conduct, issues, etc.

Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.
1)Utilizes AIDET with both Internal Customers and External Customers .

2)Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.

3)Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.

4)Displays patient and tact when dealing with other hospital personnel.

5)Presents department in a positive manner to all contacts.

6)Maintains courteous and pleasant attitude to patients, families and other contacts.

7)Maintains confidential patient and departmental information.

8)Utilizes appropriate chain of command in resolving complaints, grievances

Trains associates and assists in Department Orientation Process.
1)Maintains licenses and certifictes as appropriate

2)Fullfills operating unit, competencies, and required training.

Education/Experience Required:
*High School diploma or equivalent *leadership experience preferred. *3 years experience with at least one in Housekeeping

Knowledge, Skills & Abilities Required:
*Good communication skills *Good organizational skills *Excellent customer service skills *Must be able to communicate instructions
N/A

Physical Requirements and Working Conditions:
Team player Able to work with all levels of personnel Demonstrates flexibility Projects a positive attitude Willing to learn, cooperate Self motivated Demonstrates initiative Good communication skills. Written and verbal Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts EVS product and equipment knowledge Potential exposure to hazardous materials
Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day. Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.