Intake Coordinator - Advanced Care at Home Clinic Hybrid Role

Monday - Friday 8:30am - 5:00pm

Works Remote with weekly commute to National Avenue office

Job Description Summary:

The Intake Coordinator serves as the first point of contact for patients, clients, and referral sources, ensuring a smooth and efficient intake process. This role is responsible for receiving and processing referrals, gathering and verifying required documentation, maintaining accurate records, and communicating with internal teams to ensure timely service delivery. The Intake Coordinator provides exceptional customer service, maintains confidentiality, and ensures compliance with organizational policies and regulatory requirements. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.

We’re Looking For:

• High school diploma or equivalent.
• One to three years healthcare related experience
• Experience handling insurance cards and scheduling.

What You’ll Do:

As a Intake Coordinator, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. 

As a key member of the care team, you will:

·         Screens referrals and appropriate databases to determine appropriateness for applicable programs by being knowledgeable regarding dynamic acceptance criteria that may change due to business need. Acceptance criteria resources provided but require additional investigation and escalation as appropriate. Adhere to department standard for timely and accurate data/referral processing.  

·         Function as central resource for information inquiries by internal and external stakeholders using a number of communication methods: telephone, Epic, and all MS Products (Outlook, Teams, etc.) 

·         Coordinate complex scheduling workflows across all programs, including initial and follow-up patient visits, ad hoc appointments, and home visit logistics to reduce clinician drive time. This includes direct patient outreach, managing visit cadence expectations, and ensuring patients are fully informed about program offerings. 

·         Assist department to manage receipt of paper records, credentialing new providers, and ordering supplies. Manage receipt of paper records by assuring the record is scanned and labeled properly. Credential new providers by monitoring completion and return of applications/licenses and keeping applicable stakeholders appraised of progress or issues. Order supplies by helping create standard order processes and carry through requests timely and accurately. 

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Ready to Take the Next Step:

Apply Now!

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.