Lead Environmental Services Technician - Cabarrus (Full Time) 2nd Shift

staffing for M-F 3p - 1130P, with rotating weekends

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.

Performs all Environmental Services duties including:

• Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Terminal cleaning and project cleaning throughout the facility.
• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.
• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleaning and preparing discharge and transfer rooms and selected patient-care equipment.
• Maintaining janitorial closets, carts, and equipment in clean and operational condition.

• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).

• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

• High School Diploma, GED, or equivalent preferred.

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.

• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills.
• Excellent customer service skills.
• Ability to work independently and exercise sound judgment.

• No licensure or certification required.
• Relevant environmental services, safety, or leadership certifications preferred.

• Ability to lift up to 50 pounds and carry up to 30 pounds.
• Ability to push and pull equipment and carts with or without assistance.
• Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting.
• Exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures.
• Ability to wear required personal protective equipment (PPE).
• Ability to safely operate power cleaning equipment and ladders.
• May be required to perform outdoor duties such as snow and ice control in designated areas.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Employees may be required to perform other duties as assigned.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.