Nursing Education Support Team Coordinator

Monday-Friday

• Maintains compliance with hospital, regulatory, and Joint Commission guidelines and adheres to standards related to education to enhance safe, quality patient care. Engages actively in continuous quality improvement initiatives.
• Demonstrates organizational commitment, ethical and professional behavior by serving as a role model for hospital values to staff, physicians and patients. Maintains appropriate confidentiality of privileged information. Participates in activities to promote professional growth and development.
• Coordinates scheduling of all nurse assignments and manages schedule and client database.
• Assists with in-hospital recruiting as needed:
  • Establishes initial contact with families at local birthing hospitals. Successfully engages, recruits, and schedules families for nurse home visits.
  • Builds relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
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• Schedules clients by phone that are missed during in-hospital recruiting.
• Conducts post-visit connection (PVC) phone calls with families, tracks services contacted and received, and provides re-referrals when necessary.
• Distributes appointment cards and PVC surveys.
• Functions as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follows up with families in a timely manner, demonstrates good customer service and coordinates coverage when not in the office.
• Functions as an active member of the Nurse Education Support Team by attending all regular staff meetings, Nurse Education Support Team planning meetings, in-service trainings, and other meetings as required.
• Completes other duties and tasks as assigned by Clinical Director and program leadership.

Excellent oral and written communication skills with strong attention to detail and multitasking skills

Ability to work with culturally diverse populations

Ability to work independently and effectively with teams to meet deadlines

Proficient in Microsoft Office, PeopleSoft, HealthStream and other data systems

Expertise in customer service and patient perception of care

Flexibility and ability to respond quickly in a changing environment

Ability to function effectively under stressful conditions and difficult situations

Knowledge of law, regulation, and ethics related to Labor and Delivery (Child Abuse, DHHS, CMS, Women's Rights, Parental laws)

Subject to highly stressful situations

Moderate noise environment

Clean, well lit environment

Possible exposure to infectious and contagious diseases

Possible exposure to radiation hazards

Exposure to housekeeping/cleaning agents/chemicals

Contact with patients/families under wide variety of circumstances

Subject to many interruptions

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.