Patient Service Representative Clinic - Pediatrics

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficult caller/customers/patients.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  

As a key member of the ambulatory care team, you will: 

• →Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• →Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• →Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Patient Service Representatives (PSRs) at Aurora Pediatrics manage front-desk tasks. They schedule appointments, greet families, and verify insurance.

Our experienced team of pediatricians in Sheboygan, WI, provides comprehensive pediatric primary care for your child, from birth through their high school years. Our street address is 2414 Kohler Memorial Dr., Sheboygan, WI. When you’re looking for pediatric care close to home, visit us in Sheboygan, WI.

Together, our dedicated team of pediatric experts offers a broad range of services that support your whole child through their developmental milestones. Services include preventive care such as vaccinations and well-child visits, school physical, acute care for when your child is feeling ill, and guidance for nutrition and behavior development.

With a family-centered approach, you can be confident you’re in good hands. Our pediatric physicians offer personalized care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer same-day appointments for urgent children’s health issues, virtual visits and extended hours. 

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. 

• Exposure to ill patients. 

• Ability to work under stressful conditions with demanding customers.

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
   

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Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.