aah1d ago

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Patient Service Representative (PSR) - Antenatal Resource Center

United States·Chicagomid

OtherPatient Service Representative

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Quick Summary

Key Responsibilities

Scheduling: Shift pick up is 8am-4:30pm between M-F. No weekend or holidays pick up. Minimum requirement would be 4 shifts in a 6-week period. As a Patient Service Representative (PSR),

Requirements Summary

$19.80 - $29.70 Job Description Summary: To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,

Technical Tools

OtherPatient Service Representative

Department:

38905 Advocate Illinois Masonic Medical Center - Antenatal Resource Center

Status:

Part time

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

Shift pick up hours are 8am-4:30pm M-F. No weekend or holidays pick up. Minimum requirement would be 4 shifts in a 6-week period.

$19.80 - $29.70

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

High school diploma or equivalent.

One to two years related customer service experience

Experience handling difficult caller/customers/patients.
Outpatient OB and/or MFM clinic experience preferred.

Responsibilities

~1 min read

Scheduling: Shift pick up is 8am-4:30pm between M-F. No weekend or holidays pick up. Minimum requirement would be 4 shifts in a 6-week period.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

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Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

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Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

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Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

The Antenatal Resource Center (ARC) at Advocate Medical Group Maternal Fetal Medicine – Chicago provides specialized care for patients with high-risk pregnancies and complex maternal or fetal conditions. As a referral-based clinic, ARC partners closely with OB‑GYN providers to deliver coordinated, comprehensive care throughout pregnancy.

Our multidisciplinary team includes maternal fetal medicine physicians, registered nurses, obstetrical sonographers, and genetic counselors. Services include advanced ultrasounds throughout pregnancy, fetal echocardiograms, gynecology ultrasound, antenatal testing (non-stress tests), genetic counseling, and maternal fetal medicine consults for high-risk conditions.

Requirements

~1 min read

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

Exposure to ill patients.

Ability to work under stressful conditions with demanding customers.

Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

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Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

What We Offer

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✓Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

✓Premium pay such as shift, on call, and more based on a teammate's job

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Paid Time Off programs

✓Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

✓Flexible Spending Accounts for eligible health care and dependent care expenses

✓Family benefits such as adoption assistance and paid parental leave

✓Defined contribution retirement plans with employer match and other financial wellness programs

✓Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.