Patient Service Representative (PSR or PSRII) - Pediatric Clinic

Monday - Friday 8:45am - 5:15pm. No weekends or holidays.

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. 

As a key member of the ambulatory care team, you will:

• →Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• →Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• →Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Our experienced team of pediatricians at Aurora Pediatrics at Good Hope Rd., Milwaukee, WI, provides comprehensive pediatric primary care for your child from birth through their high school years. Our street address is 3003 W. Good Hope Rd., Milwaukee, WI. When you’re looking for a Milwaukee pediatrician close to home or work, visit us in Milwaukee, WI.

Together, our dedicated team of pediatric specialists offers a broad range of services that support your whole child through their developmental milestones. And our specialists include some of the best pediatricians Milwaukee has to offer. Services include preventive children’s health care such as vaccinations and well-child visits, school physicals, acute care for when your child is feeling ill, and guidance for nutrition and behavior development.

With our family-centered approach to pediatric medicine, you can be confident you’re in good hands. Our Milwaukee pediatricians offer personalized children’s care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer virtual visits, extended hours and same-day appointments for urgent children’s health issues.

 DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.