Program Assistant - Pediatric Psychology & Neuropsychology - FT

Monday - Friday 8am - 5pm Onsite with hybrid opportunities after 90 days

Essential Functions

• Performs all functions of the Care Coord/Auth/Sched Specialist
• Serves as a central point of contact for the program for patients and staff
• Initiates and facilitates the resolution of patient issues and complaints utilizing other professionals as needed. Practices excellent customer service skills.
• Coordinates additional program specific meetings and committees such as selection and group teaching
• Completes data entry or data collection for program quality initiatives
• Audit documentation to ensure compliance with regulatory requirements of the program
• Orders program specific medical supplies
• Participates as a member on a department wide committee
• Participates in cross-functional quality improvement projects
• Precepts and mentors' new hires
• Ensures clerical regulatory requirements of the program are met
• Performs provider schedule maintenance and appropriate
• Coordinate's preparation and follow up from care team meetings (including Selection Committee, Waitlist Meetings, etc.) and maintains documents associated with this meeting.
• Maintains regulatory and quality or other tracking spreadsheets as requested by leadership of the program
• Completes requests for payment for invoices received such as transplant-related expenses, regulatory or registry-related fees, and any other program expenses
• Participates in program committees, councils, projects, and events
• Schedules meetings for management and the team as requested.
• Maintains meeting schedules for recurring meetings.
• Oversees completion of OSRs for the department
• Maintains Provider travel documents

Works in an office environment. Requires long periods of sitting, operating keyboard, and telephone. Must be able to lift 50 pounds in weight in handling the occasional lifting of documents or supplies. Occasional mobility required. Responsibility to work in a safe manner.

High school diploma or equivalent, Associate degree in Health, Business and /or related field preferred.

• At least 2 years' experience within a specified subspecialty program, including (but not limited to) Liver Transplant, Kidney Transplant, Heart Transplant, Heart Failure or Liver Failure program
• Must complete must demonstrate leadership skills and ability to maintain increase in responsibilities by one of the following:
  • Membership on a subspecialty committee/council membership
  • Preceptorship
  • Participation in a special project
  • Participation in professional organizations/committees
  • Completion of the Self-Leader certificate program or similar leadership training course
• Teammate must be in good standing within department
• Teammate must be Meets or Exceeds expectations

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.