Program Coordinator Infectious Disease

Program Coordinator Infectious Disease, The Charlotte Mecklenburg Hospital Authority d/b/a Atrium Health, Charlotte, NC. Function as a liaison for patient/family in navigating the continuum of care. Assess, plan, coordinate, and evaluate services for client needs with the goal of equipping and empowering individuals and their families to easily access resources and adopt healthy lifestyles. Coordinate with the medical team and other personnel to ensure patient care is seamless, efficient, effective and appropriate to the individual. Establish lines of communication among appropriate agencies and personnel to ensure the flow of information and provide a continuum of care, based upon client needs. Send and receive referrals and orders from physicians and other agencies. Act as a resource to Physicians and Administration. Meet with clinic patients to assess needs, collect documents, or assist with paperwork or applications. Complete accurate and appropriate documentation, logs, and/or patient forms and records to ensure compliance with regulations, agency policy, payer requirements and standards of care. Maintain statistics and maintain/ update clinic and country databases with correct patient information for compliance and audit purposes. Communicate with pharmacies and state and county agencies and assistance programs to troubleshoot issues of patient medication access or billing. Work M-F from 8 am – 5 pm. Requires a bachelor’s degree in social work, Psychology or related field or foreign equivalent and one (1) year of counseling or social work experience, or social work experience, while complying with applicable health and safety standards. In lieu of a bachelor’s degree and one (1) year of experience, will accept three (3) years of counseling or social work experience, while complying with applicable health and safety standards. Experience must include (1 year with bachelor’s or 3 years with no degree) the following: healthcare customer service; working with patients/ families of patients who have experienced trauma; using EHR systems to identify risk, track measures, and evaluate readmission rates; utilizing advanced formulas in Excel such as PivotTables, VLOOKUPs, and conditional formatting; processing patient assistance applications. All hires must submit to a drug screen and background check. Apply: reference id#188698.

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

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Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.