System Engineer Senior

Shifts may vary based on need

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  Leads, plans, designs and implements complex technology solutions, with minimal supervision.  Leads and facilitates new solution reviews, POC, and guiding the involved parties to evaluate the solution to determine if this is a good fit for the organization. 

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  Leads discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with no supervision and guidance but with leadership for oversight 

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  Creates tasks, work estimates, and resource requirements on those tasks. Monitors tasks and resources and initiates corrective actions. Communicates with staff and clients to keep them informed about activity status and potential problem areas and provides recommendations to management. 

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  Configures, installs and supports virtualization solutions for the organization. Develop solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members 

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  Configures, installs and supports complex and ancillary device integration solutions. Develops and initiates comprehensive understanding of technology stack components from desktop to wide area network, to proactively troubleshoot integration conflicts and isolate issues for resolution. Analyzes business requirements and creates technical recommendations 

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  Evaluates new and existing software and hardware products. Develops plan, recommends solutions and provides for maintenance, testing, documentation and training for the operating systems and hardware 

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  Provides expert direction for fastest resolution of issues. Understands appropriate escalation paths available within Vendor processes 

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  Assists with and supports administration procedures. Ensures capacity monitoring processes are followed and initiates corrective activities. Monitors and tunes diagnostic imaging and other systems implemented in the region to achieve optimum performance levels. Assists in capacity monitoring and planning process design and review. Recommends improvements to current technical architecture 

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  Maintains within established levels, the technical performance of systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities 

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  Acts as a technical escalation point with vendors and staff to coordinate application software and hardware changes. Prioritizes problems and issues as needed. Works collaboratively with vendors at technical and management level to resolve problems and manage escalation 

Education Experience

• →Bachelor's Degree (or equivalent knowledge) in Information Technology or related field 

Certification / License 

• →N/A 

Work Experience 

• →Typically requires 5 years of experience in progressively responsible information systems roles with technical engineering, platform design, and project management experience in a health care setting 

Knowledge / Skills / Abilities 

• →Excellent communication skills, both verbal and written. Excellent research, analysis, and design skills 
• →Advanced knowledge of hardware and software as used in the clinical and/or business setting 
• →Advanced knowledge and troubleshooting skills for Exchange/Active Directory/Microsoft 365, M365 Collaboration apps, M365 desktop apps, Microsoft Edge. Videoconferencing equipment and solutions for small and large rooms, plus classrooms. Operating systems, vendor-specific environments, and other system software. Systems administration and the inter-relationships between application code and server operating systems and desktop operating systems. DNS, DHCP, Network Layer, protocol analysis, IP Scheme, VOIP, Server, Storage, Access and Control, and virtual technologies 
• →Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems 
• →Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients. Demonstrated ability to translate user requirements into system specifications 
• →Proactively mentors others 
• →Strong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skills 
• →Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner in a dynamic environment 

Physical Requirements and Working Conditions 

• →This position requires travel, therefore, will be exposed to weather and road conditions.  
• →Operates all equipment necessary to perform the job. 
• →Work environment may contain dust, dirt and noise. 
• →Potential for exposure to mechanical and electrical hazards, and to patient care areas; therefore, must wear protective clothing as necessary 
• →Exposed to a normal office environment most of the time 
• →Position will require off-hours support and on-call rotation 
• →Must be able to lift objects weighing up to 35 pounds 

DISCLAIMER 

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. 

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.