Advanced Clinical Expert, CardioMEMS - Philadelphia

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

The Advanced Clinical Expert is accountable for providing educational and clinical support to the field in response to the most complex inquiries from physicians, health care professionals, patients and sales staff.  Performs work that involves a high degree of independence.  Work is reviewed upon milestones and upon completion for soundness of judgment and overall adequacy/accuracy.  Contributions affect team/organization results. Performs assignments of moderate complexity, resolves difficult problems using intellectual capabilities, ingenuity and advanced scientific principles; completes reports and makes oral presentations; consistent use of independent judgment.  May contribute to the development of department policies/procedures/practices.

• Work as Advanced Clinical Expert in educating customers on best practice CardioMEMS and Merlin.net workflows within targeted strategic, enterprise accounts, and IDN’s.

• Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value and CardioMEMS program adoption.

• Analyzes Market Dynamics to identify greatest needs and opportunities.

• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.

• Provides technical, sales, education, and clinical support in response to the most complex field inquiries.  Demonstrates a thorough command of all HF products, related product and technical knowledge, trends, and players.

• Provides provider/facility adoption direction, system training, workflow development, test planning support, and communications support to the client and implementation team.

• Collaborates cross functionally with Sales, Marketing, and Training and Development to provide feedback for improved customer experience and optimize implementation processes.

• Act as Advanced Clinical Expert internally within defined targeted accounts and within the Abbott HF organization.

• Develops, leads and/or facilitates trainings and other programs on HF products to healthcare professionals.

• Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.

• Has exceptional communication skills along with confidence with speaking and delivering company approved presentations to large groups.

• Proactively identify at-risk accounts to Technical Services and to the appropriate Territory Manager/Regional Sales Director and recommend strategies and suggestions to retain such accounts.

• Provide implementation opportunity forecasting and update account/opportunity detail to Manager and Salesforce CRM System.

• May functionally direct and mentor new hire staff within organization.

• Attend and participate in company and professional meetings, including conference and webinar calls.

• Understand administrative reporting responsibilities and maintain and submit accurate and timely reports.

• Maintain and manage time, travel, and expenses within set corporate guidelines and policies using best practices as directed by the National Director of Field Implementation Services and Abbott.

• Competent in computer operation including Microsoft WORD, PowerPoint, Excel and Outlook

• Clinical background: APP with two plus years of Heart Failure and/or Cardiovascular experience; RN with two plus years of Heart Failure experience.

• Able to communicate effectively and work within a team environment

• Overnight travel 50%

• Bachelor’s degree or equivalent combination of education/experience required. 

• 5 years or more relevant working experience required

• Working in a team-selling environment

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