Ambassador - Core Lab Diagnostics

Retaining existing accounts by increasing Abbott value and Optimizing instrument performance

Reagent Pricing

Admin Passwords (Instrument)

• Price management

• Service sales

• Free of charge control

• Menu expansion

• Lifecycle management of product

• Service cost management

• CPR management

• Contract Life Cycle and Compliance

• A Bachelor’s degree in Science or allied courses.

• Minimum of 3 years as a Diagnostics Sales and Marketing Specialist

• Strong sales background.

• Good communication and leadership skills.

• Sound technical skills on diagnostic instrument handling

• Comprehensive industry knowledge, excellent rapport with major customers and professional organization.

• NPS responsibility (hot sheets)

• Management of inter-client relationships

• Assay availability and performance

• Instrument installation & commissioning

• First line level service/fixes

• TSBs – hardware & software upgrades

• Proactive monitoring and communication via AbbottLink

• Escalation & support

• Customer inventory

• CMS Next tickets (opening & closing)

• Aforce use and maintenance (CRM)’

• Command Center

• 100% renewal rate of profitable business

• Net Promoters Score

• Territory Sales Plan achievement – Base business sales and new business growth

• Account EP Plan improvement

• First Line Service KPIs

• Responsible for business protection and increasing base business.

•  Increase profitability of existing accounts through value expansion.

•  Improve instrument uptime through first level fix of hardware and applications errors. 

• Acts as a consultant and coach to share knowledge of Abbott innovative products.

• Sales improvement through Reagents and Service revenue /Abbott total solutions

• Customer Education

• Create Abbott brand

• Bachelor’s degree or equivalent relevant experience required.  Bachelor’s degree in Medical Technology preferred. 

• Practical interfacing with customers

• Strong people management and communication skills

• Trouble shooting/problem solving skills

• Computer skills (word, excel, power point, internet savvy)

• Shows ability to prioritize without help

• Negotiation skills

• Strong sales skills

• Strong work ethic

• Service-minded

• Customer orientation

• Basic application know-how

• Effective communication skills needed to interact with for customer education and needs addressing.

• Decision making skills to approach effective course of action and develop appropriate solutions.

• Effective Customer management and relationship skills making customers and their needs a primary concern.

• Planning and organizing skills to efficiently identify critical activities and  prioritize customer related tasks and projects.

• Problem solving ability to make sound decisions based on presented data.

• Creating an Impact vital to first impression and gaining commanding attention.

In specific locations, the pay range may vary from the range posted.